Privacy Policy for Phoenix Purity
At Phoenix Purity, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect personal information that identifies you directly or indirectly. The types of personal data we collect depend on how you interact with our service and may include:
- Contact Information: Name, address (750 Bedok North Road, #04-32 Fengshan Centre, Singapore, Singapore, 460750), email address, and phone number (+65 6789 0123) when you request services, register an account, or contact us.
- Service Information: Details about the plumbing services you request or receive, including details related to emergency repairs, drain cleaning, water heater installation/repair, pipe leak detection, bathroom and kitchen plumbing renovations, commercial plumbing maintenance, backflow prevention, hydro-jetting, sewer line repair and replacement, and faucet and fixture installation.
- Transaction Data: Information related to payments for our services. We do not store full credit card details on our servers.
- Communication Data: Records of communications with us, including inquiries, feedback, and customer service interactions.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our comprehensive plumbing services:
- To provide and deliver the services you request, including scheduling appointments and performing plumbing work.
- To process your transactions and send you related information, including confirmations and invoices.
- To communicate with you about your service requests, appointments, and other service-related matters.
- To improve our website, services, and customer experience.
- To respond to your comments, questions, and offer customer support.
- To send you technical notices, updates, security alerts, and support and administrative messages.
- To detect and prevent fraudulent transactions and other illegal activities.
- To comply with our legal and regulatory obligations.
3. Data Sharing and Disclosure
We may share your personal data with third parties in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website analytics, and customer support. These service providers are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
- Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of Phoenix Purity, our customers, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA) or specific jurisdictions with similar data protection laws, you have certain rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details below.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.
6. Retention of Data
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phoenix Purity
- 750 Bedok North Road
- #04-32 Fengshan Centre
- Singapore, Singapore, 460750